Редактирование: Technological unemployment (раздел)

=== Customer Service ===

* Thanks to developments in personalization and human interaction, artificial intelligence is more efficient than ever in customer service. <ref>[https://www.fowcommunity.com/blog/future-work/5-industries-being-most-affected-artificial-intelligence 5 Industries Being Most Affected By Artificial Intelligence]</ref>

* In the fast food industry, the ability of ordering via either smartphone apps, or through computerised kiosks is also becoming more prevalent. This may lead to a reduction in the number of customer service jobs at such businesses. <ref>[https://www.thestar.com/business/2017/01/20/tim-hortons-burger-king-launching-mobile-order-and-pay-app-in-canada.html Tim Hortons, Burger King launching mobile order-and-pay app in Canada]</ref> <ref>[http://www.bizjournals.com/columbus/news/2016/02/09/wendys-bringing-self-ordering-kiosks-new-app-to.html Wendy's bringing self-ordering kiosks, new app to the masses in 2016]</ref> <ref>[http://www.businessinsider.com/self-service-kiosks-are-replacing-workers-2016-5 Fast food workers are becoming obsolete]</ref>